Chapter 2

Core Values

For Retail HVAC In-Home Comfort Advisors

Core Values

By: Tom Wittman
HVAC Business Coach-Consultant-Speaker
(317) 750-1607
CoachTomw@Gmail.com

HVAC Coaching Corner
www.HVACCoachingCorner.com

Pro Comfort Advisor LLC
www.ProComHVAC.com

Guiding Principles

We perform our daily functions under the following Guiding Principles:

  • Attracting, developing, and retaining a competent, creative, and highly motivated workforce
  • Delivering Indoor Comfort, Health and Safety relative to Residential Heating, AirCconditioning in a convenient, equal, accurate, courteous, professional, and prompt manner
  • Designing the highest quality and innovative HVAC solutions, ensuring that the experience for our customers is of the highest quality
  • Maintaining public trust by being an ethical, sensitive, effective, and cost-efficient organization in service to employers and employees alike

Core Values

Quality

  • Consider, understand, and manage risk
  • Proactively explore service and product opportunities to better serve our customers
  • Seek to “do it right” the first time
  • Strive to exceed customers’ needs and expectations through competence, innovation, and teamwork

Respect

  • Are courteous, responsive, and professional
  • Stay present in the moment and actively listens to understand others
  • Treat every person with kindness and humility
  • Value and recognize every individual for their unique skills, talents, and contributions

Accountability

  • Find solutions that contribute to desired results
  • Give and seeks clear expectations
  • Make sound decisions from experience, good judgment, and collaboration
  • Take ownership of, and responsibility for, actions, risks, and results, and use outcomes as learning opportunities

Integrity

  • Act in all endeavors with an ethical, honest mindset and in a professional manner
  • Are truthful in all actions and communications
  • Honor commitments, keep promises and build trust

Openness

  • Approaches every situation with good intentions
  • Are receptive to new and diverse ideas
  • Encourage a trusting environment by being genuine and transparent in actions and communications
  • Listen, cooperate, and share across the organization

Balance

  • Embrace opportunities for personal and professional development
  • Maintain focus on long-term goals while meeting short-term needs
  • Support a healthy personal and professional balance
  • Support an environment that is optimistic and enjoyable in which relationships can prosper across our organization and communities

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