Lead Install Technician

NOTE: The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. Such statements are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

JOB TITLE: Lead Installing Technician
DEPARTMENT: Production DATE OF PREPARATION: 08/16/13
REPORTS TO (Job Title): Production Coordinator
JOB CLASS: Non-Exempt
DATE OF PREPARATION: 08/16/13

JOB SUMMARY:

Responsible for overseeing each job to completion. Reviews the job proposal and job site to determine equipment and tools needed, plans time allotment, decides workload for self and helper, and observes and prevents potential safety hazards. Takes responsibility for assembling appropriate tools and equipment, assigning tasks to a helper, and moving the job toward completion to ensure efficiency and quality. Supports the management and mission of the company.

KEY PERFORMANCE INDICATORS:

  • Installed revenue per day

ESSENTIAL JOB FUNCTIONS:

  1. Assigns tasks of helper, (2) motivates and trains installers on proper handling of materials and tools and approved methods of installation. (3) ensures company policies and procedures, as well as safety guidelines, are followed, (4) tracks hours of self all labor assigned to their job (5) moves job progress to completion at a pace to ensure efficiency and quality. (50%)
  2. Review job specifications to determine the materials, tools, and equipment needed for the job. Along with helper, loads the truck with such materials, tools, and equipment. (25%)
  3. Assesses conditions of the job once on-site. Plans time allotment, tools needed and order of work, and decides workload for self and helper. Adjusts for conditions, makes changes from original job order, troubleshoots situations, innovates process on the spot in order to complete the job to meet company standards and timetables. (25%)
  4. Regular and punctual attendance. Ability to work overtime if needed. Ability to legally drive a motor vehicle.

MARGINAL JOB FUNCTIONS:

  1. Performs other related duties as assigned by management.

INDIRECT REPORTS: Helper(s)

NECESSARY KNOWLEDGE, SKILLS, ABILITIES (KSAs) and TALENTS:

  1. Knowledge of construction and/or related trades preferred (HVAC).
  2. Skill in operating equipment and/or power tools preferred.
  3. Ability to speak English articulately.
  4. Ability to see the “big picture,” i.e. the total job and break it into steps.
  5. Possess talent and personal traits:
    • Self Management
    • Personal Accountability
    • Results Orientation
    • Goal Achievement
    • Problem Solving
    • Planning & Organization
    • Customer Focus
    • Integrity

EDUCATION AND EXPERIENCE:

  1. High school diploma or GED preferred; (One year minimum of Technical School)
  2. One (1) year experience in construction trades preferred; or,
  3. An equivalent combination of education and experience.

PHYSICAL REQUIREMENTS:

0-24% 25-49% 50-74% 75-100%
Seeing: Must be able to see well enough to read reports, data, statistics & information on a computer screen. X
Hearing: Must be able to hear well enough to communicate on the telephone and in person. X
Standing/Walking: X
Fingering/Grasping/Feeling:
Must be able to operate computer & calculator		 X
Climbing/Stooping/Kneeling: X

 

PHYSICAL DIMENSIONS for Lifting, Carrying, Pushing, Pulling:

Heavy Work: Exerting up to 100 pounds of force occasionally and/or up-to 50 pounds of force frequently, and/or up-to 20 pounds of force constantly or to move objects.

Behavioral Standards

  • Calmness Don’t become rattled when the pressure is on.
  • Commitment to Improvement Abide by processes that have been and are being developed with a consistent effort for improvement.
  • Continue to Learn The search for knowledge keeps the mind alert and active, often resulting in innovations.
  • Reasonableness It is one thing to be rational; it is quite another to be reasonable. To be rational is to rigidly impose the rules of formal Logic upon life and all human behavior. Strive for a reasonable balance.
  • Thoroughness and Persistence A half-hearted and shallow approach to accountabilities will spoil results. Practice Thoroughness and Persistence
  • Resiliency Business can bring disappointments, frustrations, and outright disasters. Rather than naively hoping that nothing bad will ever happen to be prepared to bounce back from setbacks no matter how bad they may seem to be at the time.
  • Basic Loyalty The Company’s Future is closely tied to your success: A common destiny: You play a role in embodying the spirit of the company and should demonstrate loyalty with a sense of allegiance.
  • No Cynicism in the workplace! Cynics are tragic people whose self-perception is so bad that they cannot begin to imagine a world where optimism, dreaming, commitment to something greater than oneself and the desire to do something truly remarkable could possibly exist. Always “looking for the angle,” they can trust no one because they can’t even trust themselves. Cynicism, distrust, sarcasm, suspicion, skepticism, doubt, scorn and backbiting are unacceptable behaviors that have NO PLACE IN THE WORKPLACE! Be careful about how you express frustrations. How you actually feel about any situation is not the issue. The issue is how your reactions are perceived: Your reactions or perceived reactions will “set the mood” for the entire team. Be responsible.
  • Smile A smile can “set the mood”.
  • Maintain a good, healthy sense of humor. Try not to be terminally professional.
  • Don’t worry or be concerned about failure. You represent a company that offers the best product and service in your area. Understand that the value of the products and services you offer your prospect far outweigh the investment. Be proud of that fact. Maintain a posture of confidence and conviction in what you do, who you are and the company you represent at all times.

Appearance & Dress:

  1. Well Groomed.
  2. Hair cut neatly, above the collar.
  3. No facial hair is preferable, however, if facial hair is a must it should be well-groomed at all times.
  4. No exposed body piercing jewelry.
  5. Jewelry, in general, should be kept to a minimum (less is more).
  6. Company Issued Uniforms.
  7. The shirt should be kept neatly tucked in at all times.
  8. Socks should match the color of pants, shoes or shirt.
  9. The belt should match the color of shoes or boots.
  10. Perfume, after-shave, cologne or fragrances if used should be used conservatively.
  11. A breath-freshening mint (no gum) should be taken prior to meeting the prospect.
  12. Refrain from smoking. Never smoke or “chew” on or around a customer’s property or neighborhood.
  13. Look at your appearance in a mirror and make sure that your appearance reflects the professional company you represent prior to meeting the prospect.

Rules of the Home

  1. Do not park in the prospect’s driveway if parking is available in the street.
  2. Always be prompt (preferably 3-5 minutes before the scheduled appointment).
  3. Never use the prospect’s telephone unless the call pertains to their situation.
  4. No smoking in, on, around or in the vicinity of the prospects home or neighborhood.
  5. Never drink alcohol.
  6. Do not use the prospect’s bathroom.
  7. Do not bad-mouth the competition.
  8. Do not bad mouth or speak cynically about your company, co-workers, the boss, or our industry.
  9. Never use the prospect’s tools.
  10. Always be respectful towards the prospect.

I have read, understand and agree to follow the guidelines set forth in this Position Agreement.

Name:_____________________________

Print:______________________________

Date: ______________________________

Direct Supervisor: _____________________________

Print: _______________________________________

Date: _________

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